Privacy Policy

Background

Cousins Safety Ltd understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

This Policy applies to our use of any and all data collected by us in relation to your use of our Site. Please read this Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy & Disclaimer is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of Our Site;

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

“Our Site” means this website, www.cousinssafety.co.uk

“UK and EU Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and

“We/Us/Our” means Cousins Safety Ltd, a limited company registered in England under 08800657, whose registered address is Bellingham House, 2 Huntingdon Street, St Neots, PE19 1BG.

2. Information About Us

2.1 Our Site, www.cousinssafety.co.uk, is owned and Cousins Safety, a limited company registered in England under 08800657 whose registered address is Bellingham House, 2 Huntingdon Street, St Neots, PE19 1BG.

3. Your Rights

As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:

• 3.1 The right to be informed about our collection and use of personal data;
• 3.2 The right of access to the personal data we hold about you (see section 12);
• 3.3 The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 14);
• 3.4 The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 14);
• 3.5 The right to restrict (i.e. prevent) the processing of your personal data;
• 3.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
• 3.7 The right to object to us using your personal data for particular purposes; and
• 3.8 Rights with respect to automated decision making and profiling.

3.9 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 14 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

3.10 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens’ Advice Bureau.

4. Scope – What Does This Policy Cover?

This Privacy Policy & Disclaimer applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

5. What Data Do We Collect?

Some data will be collected automatically by Our Site (for further details, please see section 13 on Our use of Cookies), other data will only be collected if you voluntarily submit it, for example, when signing up for an Account/newsletter/updates. Depending upon your use of Our Site, We may collect some or all of the following data:

• 5.1 Name;
• 5.2 business/company/educational establishment name
• 5.3 job title;
• 5.4 profession;
• 5.5 contact information such as email addresses and telephone numbers;
• 5.6 date of birth;
• 5.7 demographic information such as post code, and preferences;
• 5.8 financial information such as credit / debit card numbers;
• 5.9 IP address (automatically collected);
• 5.10 web browser type and version (automatically collected);
• 5.11 operating system (automatically collected);and
• 5.12 a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected).

6. How Do We Use Your Data?

6.1 All personal data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see section 7, below.

6.2 We use your data to provide the best possible products and services to you. This includes:

• 6.2.1 Providing and managing your Account;
• 6.2.2 Providing and managing your access to Our Site;
• 6.2.3 Personalising and tailoring your experience on Our Site;
• 6.2.4 Supplying Our products and services to you;
• 6.2.5 Personalising and tailoring Our products and services for you;
• 6.2.6 Responding to communications from you; and
• 6.2.7 Supplying you with email newsletters or alerts that you have subscribed to (you may unsubscribe or opt-out at any time by emailing us with such a request.

6.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

6.4 Advertisers whose content appears on Our Site may engage in what is known as “behavioural advertising” – advertising which is tailored to your preferences, based on your activity. Your activity is monitored using Cookies, as detailed below in section 13. You can control and limit your data used in this way by adjusting your web browser’s privacy settings. Please note that We do not control the activities of such advertisers, nor the information they collect and use. Limiting the use of your data in this way will not remove the advertising, but it will make it less relevant to your interests and activities on Our Site.

7. How and Where Do We Store Your Data?

7.1 We only keep your data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.

7.2 The majority of your personal data will be stored in the UK. However, the systems and platforms we use may store some of your personal data outside of the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as binding corporate rules, adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms. Third-party platforms may have their own privacy notices explaining how they handle international transfers and we advise you check the privacy notices of such platforms before providing any personal data.

7.3 Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.

7.4 Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.

8. Do We Share Your Data?

8.1 We may sometimes contract with other third parties to supply services to you on our behalf. This may include payment providers, Course platform providers, Website hosting providers, email and communication providers, IT, security and technical service providers, and professional advisers, such as accountants or legal advisers.

8.2 In some cases, these third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

8.3 If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

8.4 We do not sell personal information. If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described in clause 6.

8.5 If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in clause 7.

8.6 In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

9. What Happens If Our Business Changes Hands?

9.1 We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.

9.2 In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes.

10. How Can You Control Your Data?

10.1 When you submit information via our Site, in line with your rights under the Data Protection Legislation, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details).

10.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

11. Your Right to Withhold Information

11.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

11.2 You may restrict your internet browser’s use of Cookies. For more information, see section 13.

12. How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details at support@cousinssafety.co.uk, or using the contact details below in section 14.

13. What Cookies Do We Use and What For?

13.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our products and services. For more details, please refer to section 6, above.

13.2 By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. We use third party Cookies on our Site for advertising, card payments. For more details, please refer to section 6, above. These Cookies are not integral to the functioning of Our Site.

13.3 All Cookies used by and on Our Site are used in accordance with current UK and EU Cookie Law.

13.4 Before Cookies are placed on your computer or device, subject to section 13.5, you will be shown a message bar/pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

13.5 Certain features of Our Site depend on Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. You may still block these cookies by changing your internet browser’s settings as detailed below in section 13.6, but please be aware that Our Site may not work as intended if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

13.6 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

13.7 You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

13.8 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

14. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact us by email at support@cousinssafety.co.uk, or by telephone on 01480 718007. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 12, above).

15. Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated in August 2026.